Sync

Everything a vehicle rental Host needs to know to create the income they dream of.

Hosts

A Co-Host is someone you trust to help you manage your vehicles on the Sync platform.They can handle daily tasks like guest communication,...

What is a Co-Host on Sync?

Receive payouts directly (all payouts always go to the Host’s account).
Change Hosts’ personal account details or bank information.
Overri...

What a Co-Host cannot do?

Manage your vehicle listings (availability, pricing, guest instructions).
Communicate with Guests before, during, and after each trip.
Han...

What a Co-Host can do?

Working with a Co-Host helps Hosts provide a more professional guest experience while saving their time. Hosts remain the vehicle owner an...

Why it matters?

Hosting with Sync Plus

No. For transparency and proper trip management, earnings are visible to Co-Hosts. However, only Hosts control payout details and financia...

Can Hosts restrict what a Co-Host sees?

Visibility helps Co-Hosts manage trips effectively. They can confirm payments, check that extra charges were applied, and keep the Host up...

Why do Co-Hosts see earnings if they don’t get payouts?

Yes. Co-Hosts are able to view earnings related to the vehicles they manage. This includes booking receipts, trip payments, and Host reven...

Do Co-Hosts have visibility into earnings?

Can a Co-Host see Host earnings?

In most cases, no. Payouts are tied to the Host’s account and cannot be automatically redirected or split. If the Co-Host works directly w...

Can payouts be redirected to a Co-Host?

It depends. By default, all earnings are paid to the Host’s account, since the Host is the account owner. However, if a Co-Host works most...

Do Co-Hosts ever receive payouts directly?

Who receives payouts when a Co-Host is involved?

Yes. Cancellations by a Co-Host impact the Host’s record in the same way as if the Host cancelled directly. This includes potential penalt...

Do cancellations affect Host performance?

Guests receive the standard Sync cancellation notification. The message is always issued under the Host’s name, ensuring a consistent and ...

How are Guests informed?

Even when a Co-Host processes the cancellation, the Host remains responsible for the outcome. Any penalties, refund policies, or guest com...

Who is responsible for cancellations?

Yes. A Co-Host is able to cancel a booking on behalf of the Host. This option is available directly from the booking page if there is a va...

Can a Co-Host cancel a booking?

How do cancellations work when a Co-Host is involved?

A Co-Host is able to prepare and file the claim form on behalf of the Host, including uploading required photos and documentation. However...

Who submits a claim for damage?

Yes. A Co-Host is able to submit requests for incidental charges (for example, fuel or mileage overages) within the allowed time window af...

Can a Co-Host request additional charges?

A Co-Host is able to report problems directly through the booking, such as vehicle damage, missing fuel, or cleanliness issues. They can a...

What can a Co-Host do when an issue occurs?

How are issues and claims handled with a Co-Host?

Yes. Even when a Co-Host performs check-in and check-out, all records (photos, notes, and messages) remain visible in the Host’s account. ...

Do Hosts still have oversight?

At the end of the trip, a Co-Host is able to:
Meet the Guest or coordinate the return process.
Inspect the vehicle for cleanliness and con...

What happens at check-out?

Co-Hosts are able to upload the required photos of the vehicle at the start of the trip—covering exterior condition, mileage, and fuel or ...

How are photos handled?

A Co-Host is able to handle the entire check-in process on behalf of the Host. This includes meeting the Guest (if required), verifying bo...

What is the role of a Co-Host during check-in?

How do check-in and check-out work with a Co-Host?

No. All communication appears under the Host’s account. This ensures the Guest sees a seamless and professional experience, regardless of ...

Can Guests tell the difference between a Host and a Co-Host?

Co-Hosts are able to:
Respond to questions before a booking is confirmed.
Share pickup and return instructions once a booking is active.
S...

What types of messages can a Co-Host send?

Both Hosts and Co-Hosts are able to communicate with Guests. When a Co-Host replies, the message is sent on behalf of the Host, so Guests ...

Who manages communication with Guests?

How does guest communication work with a Co-Host?

Certain account-level actions remain reserved for Hosts. A Co-Host cannot: 
Receive payouts (all earnings always go directly to the Host’s...

What actions are restricted to Hosts only?

Restrictions exist to ensure Hosts remain in full control of ownership, financial information, and legal responsibilities. While Co-Hosts ...

Why are there restrictions?

Yes. A Co-Host can monitor upcoming, active, and past bookings, upload required photos, and make sure all trip details are accurate. This ...

Can a Co-Host manage bookings?

Yes. A Co-Host can send and receive all guest messages, both before and during the trip. This ensures Guests always have a timely and prof...

Can a Co-Host communicate directly with Guests?

A Co-Host is able to manage most day-to-day operations on behalf of a Host. This includes updating vehicle availability and pricing, respo...

What tasks can a Co-Host handle?

In situations such as holidays, busy work periods, or unexpected events, a Co-Host ensures operations continue without interruption. This ...

What happens if the Host is unavailable?

Yes. Hosts are still able to scale their fleet or offer premium services without adding significant workload. With a Co-Host handling oper...

Can a Co-Host help Hosts grow their business?

Guests benefit from faster replies, clear instructions, and a professional check-in and check-out process. This consistent service often l...

How does this affect the guest experience?

A Co-Host allows Hosts to save time and reduce the stress of daily operations. By sharing responsibilities, Hosts can still oversee their ...

What value does a Co-Host bring to Hosts?

Όροι Χρήσης

Πολιτική Απορρήτου

Πολιτική Ακυρώσεων

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.