Take photos of the fuel gauge/electric charge level before and after your booking. Also, take a photo of the fuel receipt showing the date, time, number of liters, and cost clearly. Upload these photos to "Booking Photos." We will refer to them if there is a discrepancy with your host.
Note: If you purchased "Prepaid Refueling" as an Extra, your host cannot request reimbursement, and you cannot request a refund for unused fuel.
Tesla Supercharger Fees
Using a Tesla Supercharger during your booking will incur charges on your host’s Tesla account. Your host may request reimbursement from you for these fees. In addition to the vehicle charging cost, your host may also request reimbursement for the following:
Supercharger Idle Fee: Idle fees apply only when a Supercharger station is at 50% capacity or more and double when the station is at 100% capacity. Move the vehicle within five minutes of charging completion to avoid the fee. You are responsible for up to €500 in Supercharger fees incurred during a booking.
Supercharger Congestion Fee: Tesla charges this fee instead of an idle fee in certain locations when the Supercharger station is busy and the vehicle’s battery is already at the congestion fee level. The vehicle’s touchscreen displays the battery charge level at which congestion fees apply. You have a five-minute grace period before the fee is applied. You are responsible for up to €500 in Supercharger fees incurred during a booking.
Fuel or Low Battery Charge Payment
Hosts have up to 24 hours after the end of a booking to submit a fuel or charging cost.
Sync reviews every host charge request before anything is charged. If the request is approved, your card is charged and you are notified by email. There is no accept-or-dispute step in the app before the charge. If you disagree with a charge that has been made, reply to the charge email or write to help@thesync.com with the booking, the charge and the reason, and make sure your pickup and return photos are uploaded to the booking photos. Sync reviews the evidence and, if it rules in your favour, refunds the amount to your card.
Fuel-Powered Vehicles:
Your host may charge you for the refueling cost plus a €10 convenience fee.
Hybrid Vehicles:
Your host may charge you for low battery levels (see below), refueling costs, plus a €10 convenience fee.
Electric Vehicles:
Your host may charge you for low battery levels and Tesla Supercharger fees. The battery levels and corresponding reimbursement fees are as follows:
0%-20% battery level = €50
21%-50% battery level = €20
51%-80% battery level = €10
Above 80% = No reimbursement allowed