Sync

When you take photos of the car at pickup or drop-off, we use that information to protect you in case of damage disputes. But for your pho...

Why Your Photos Must Include Location & Time Data

During your booking process, you will be shown the available protection plans for the vehicle you choose. Typically, the plans we provide ...

Protection from Compensation Claims

It’s important that both hosts and guests feel free to share an honest review of a booking. For this reason, Sync generally keeps reviews ...

Removing a Review

Once you complete a booking, you can rate it, evaluate specific aspects of your experience, and leave a written review.
 
Understanding Ra...

Booking Review | Guests

When booking a car that is parked on the street, you must return it to a legal on-street parking spot where it will not be at risk of rece...

On-Street Parking

You are responsible for paying the cost of certain tickets issued while your booking is in progress and for parking violations issued up t...

Tickets and Fines

You are responsible for returning the vehicle with the same amount of fuel (gasoline, diesel) or charge as when you received it. If you do...

Fuel or Electric Vehicle Charging Payment

Use this guide as a reference to take photos of the vehicle’s interior and exterior before and after your booking. This helps document the...

Booking Photo Guide | Guests

Please review our policies and applicable fees to avoid unexpected charges.Excess Mileage Fee – If you exceed the mileage included in your...

Violations Fees | Guests

Understanding Guests responsibilities

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