Guests
Learn how to experience the new era of renting your ideal car. At your door, without the rental counter and paperwork.
78 articles
- How to verify your identity as a second driver
- How to find your booking in the Sync app as a renter.
- Messages to the Host
- How to Check-in
- How to Check-out
- Adding “Extras” to a Reservation
- Permitted Driving Distance on a Booking
- Can I drive the car to small trip abroad?
- Car Sharing Agreement | Guests
- What does the insurance cover when you rent on Sync?
- Vehicle Pickup and Return
- Adding your flight details to an airport booking
- What can an additional driver do on a Sync trip
- My booking wasn't confirmed — why and what to do
- Your host isn't responding to your messages: what to do
- I booked a car but it's not showing in the app. What do I do?
- How to add an additional driver to a booking — step by step
- How do I get added as an additional driver to a Sync booking
- Can I add a protection plan after booking?
- Where can I drive my Sync car?
- Your booking payment didn't go through: how to fix it
- Booking Pricing
- Payment for Your Booking
- How We Calculate Your Charge if Your Booking Exceeds the Exact 24-Hour Period
- Verify or Update Your Payment Card
- Viewing Your Booking Receipt
- Grey Market Transactions Policy
- Requesting a Refund from Your Host
- Disputing a Charge from Your Host
- Payment for Parking
- When will my refund appear in my account?
- Changing your trip dates
- How to extend your trip
- What happens if you don't show up for your booking
- Cancellations and Refunds | Guests
- Host Absence
- Emergency Policy | Guests
- Changing your pickup location
- Cancelled Bookings
- How to Cancel a Booking with Your Host
- How trip modification fees are calculated
- How can I change the dates of my trip?
- How can I extend my trip?
- How can I change the pickup location for my trip?
- How can I send a message to my host?
- Trust and Safety Issues
- Policy Violations
- Multiple or Linked Accounts
- Change Email Address
- Change Phone Number
- View Message History with Customer Support
- Fraud Prevention and Reporting
- Closing your account
- Acceptance / Rejection of text messages
- Passwords and Passcodes | Guests
- Fraud Prevention and Reporting
- How to Verify Your Identity as an Additional Driver