Sync

The full guide for anyone thinking about renting a car through Sync, from search to return.

How Sync car rentals works, and what you need to make your first booking

Learn how to experience the new era of renting your ideal car. At your door, without the rental counter and paperwork.

Guests

The rental cost is different for each car. Even for two cars of the same make and model, the price can be different. Why is that? Because ...

How much does it cost to rent with Sync?

Creating an Account
Once you create a Sync account, you can book a vehicle that best fits your travel plans.
To use Sync, you first need t...

Account Creation and Finding a Vehicle

Approval Process for Driving with Sync
When you book a vehicle with Sync for the first time, you’ll need to submit your driver’s license f...

Approval for Driving

Sync conditionally accepts International Driver’s Licenses (IDPs). Renters who do not meet a country’s local licensing requirements must p...

International Driver’s Licenses

Learn where you can book a vehicle with Sync and get informed about the restrictions on where you can drive.
Where Sync is available

You ...

Sync Availability for Pickup and Driving

Two things decide which cars you can book on Sync: your age and how long you've had a driver's license. The higher the value of the car, the stricter the…

Driver eligibility on Sync

Getting started

If your partner (or anyone) has booked on Sync and you would like to be included as a second driver, you will need to have your own Sync account with…

How to verify your identity as a second driver

If you have made a reservation with Sync, you will be able to manage it through the Sync app for iOS or Android. Download the iOS app here...

How to find your booking in the Sync app as a renter.

Use Sync messaging to ask questions about the vehicle and the host’s policies, get pickup/drop-off instructions, send photos, or discuss b...

Messages to the Host

When you check in for a reservation, you must show your host proof of your driver's license and identification, collect the keys, and docu...

How to Check-in

Ensure that the vehicle is in good condition and document its condition during check-out when returning the host's vehicle. Once you compl...

How to Check-out

Some hosts offer amenities or equipment that you can add to your reservation. These Extras are always optional. You are not required to se...

Adding “Extras” to a Reservation

Hosts define the driving distance they allow you to drive for bookings with their vehicles. We will show you the permitted driving distanc...

Permitted Driving Distance on a Booking

Unfortunately the Sync policy prohibits from driving any of our cars outside of Greece.
 

Can I drive the car to small trip abroad?

Sync creates a car sharing agreement for each booking you make. Along with the details on your Booking Details page, it outlines the terms...

Car Sharing Agreement | Guests

On Sync, your protection as a renter comes through the protection program you can choose at checkout — it isn't included automatically.

What does the insurance cover when you rent on Sync?

You can choose your preferred pickup and return location when searching for a vehicle on Sync.
Pickup Selection

Start your vehicle search...

Vehicle Pickup and Return

This article explains exactly what you can and cannot do as an additional driver, compared to the main driver who made the booking.

What can an additional driver do on a Sync trip

On Sync, bookings are confirmed automatically. If something went wrong, here are the most common reasons and what you can do.

My booking wasn't confirmed — why and what to do

You've made your booking, pickup time is approaching, and your host isn't responding to your messages. It's one of the most stressful situations.

Your host isn't responding to your messages: what to do

You finished a booking and now you can't find it in the app. It's a stressful moment — but in almost every case the booking is there. You just can't…

I booked a car but it's not showing in the app. What do I do?

Sharing the wheel on this trip? You can add up to 3 additional drivers to any Sync booking, at no extra cost.

How to add an additional driver to a booking — step by step

Someone booked a car on Sync and wants to add you so you can drive too? The add happens from the account of the person who made the booking, not…

How do I get added as an additional driver to a Sync booking

Planning your trip

The booking price depends on various factors, including the day of the week, the duration of the booking, and any applicable discounts. Th...

Booking Pricing

You can pay for your booking using one of the many payment methods accepted by Sync. Please note that Apple Pay and Google Pay refunds may...

Payment for Your Booking

There may be instances where your booking exceeds the exact 24-hour cycle, either due to a planned extension or a delay in returning the c...

How We Calculate Your Charge if Your Booking Exceeds the Exact 24-Hour Period

To book a vehicle on Sync, you must have an active and valid payment card registered to your account. We accept credit and debit cards, bu...

Verify or Update Your Payment Card

You can access a detailed and updated receipt of your booking costs at any time.
About Booking Receipts
Once you’ve completed your booking...

Viewing Your Booking Receipt

This policy outlines the guidelines regarding payments made outside the Sync platform, either from guests to hosts or vice versa.
Policy
S...

Grey Market Transactions Policy

To request a refund, contact your host through Sync messages. A written agreement must be in place before we can process your request.
Eli...

Requesting a Refund from Your Host

How Can I Dispute a Charge?
If your host has charged you for an incidental cost or fee that is not included in Sync's list of approved cha...

Disputing a Charge from Your Host

Some hosts keep their vehicles in paid parking facilities or deliver them there. Hosts must clarify whether you are required to pay the pa...

Payment for Parking

Sync issues the refund immediately, but your bank needs a few business days to process it.

When will my refund appear in my account?

Paying for your trip

If your booking is confirmed but you haven't checked in yet, you can change both pickup and return dates from the app.

Changing your trip dates

If you've already checked in and your trip is underway, you can **extend** your booking — meaning you can push your return date further ou...

How to extend your trip

If you don't cancel your booking and don't show up on time, your host can report you as a "no-show". Before doing so, they will send you a...

What happens if you don't show up for your booking

Sync gives you 24 hours before pickup to cancel for free. Beyond that, there's a simple cancellation fee based on the length of your trip. Here's how it works.

Cancellations and Refunds | Guests

In case the vehicle is not at the pickup location when you arrive, we have set procedures to contact the host and, if necessary, our Custo...

Host Absence

This policy outlines the emergency circumstances that may lead Sync to waive the cancellation fee for guests who cancel a booking outside ...

Emergency Policy | Guests

You can request a change to the pick-up or return location after you’ve made your booking.

If your booking has already started, you can s...

Change of Delivery Location

In the unlikely event that your booking is cancelled, you can make a new booking on your own through the Sync system or call Customer Serv...

Cancelled Bookings

You can cancel most bookings on your own without contacting Sync.
How to Cancel a Booking

Open the "Bookings" tab.
Find and open the book...

How to Cancel a Booking with Your Host

When you change the dates of a confirmed booking, a small modification fee applies in certain cases. This article explains when it applies, how much it is, and why it…

How trip modification fees are calculated

Changing or canceling your trip

When you take photos of the car at pickup or drop-off, we use that information to protect you in case of damage disputes. But for your pho...

Why Your Photos Must Include Location & Time Data

Sync gives you the option to protect yourself from claims by the host of the vehicle in case damages occur during your booking.

Damage Protection

It’s important that both hosts and guests feel free to share an honest review of a booking. For this reason, Sync generally keeps reviews ...

Removing a Review

Once you complete a booking, you can rate it, evaluate specific aspects of your experience, and leave a written review.
 
Understanding Ra...

Booking Review | Guests

When booking a car that is parked on the street, you must return it to a legal on-street parking spot where it will not be at risk of rece...

On-Street Parking

You are responsible for paying the cost of certain tickets issued while your booking is in progress and for parking violations issued up t...

Tickets and Fines

You are responsible for returning the vehicle with the same amount of fuel (gasoline, diesel) or charge as when you received it. If you do...

Fuel or Electric Vehicle Charging Payment

Use this guide as a reference to take photos of the vehicle’s interior and exterior before and after your booking. This helps document the...

Booking Photo Guide | Guests

Please review our policies and applicable fees to avoid unexpected charges.Excess Mileage Fee – If you exceed the mileage included in your...

Violations Fees | Guests

Understanding Guests responsibilities

What are trust and safety issues? 
The safety of both hosts and guests is our top priority. A trust and safety issue is anything that coul...

Trust and Safety Issues

Why would a policy violation prevent me from making a car reservation?

To ensure that Sync remains a safe, trustworthy, and secure platfo...

Policy Violations

I’ve created more than one account. What should I do?
You may not be able to make a reservation or list a car if you have multiple account...

Multiple or Linked Accounts

You can update your email address on your account page. Sync allows users to have only one account, so always change your email address ra...

Change Email Address

You can update your phone number on your account page. Make sure to enter the verification code we will send you to complete the change.
H...

Change Phone Number

Learn how to view the record of your open or closed conversations with Sync customer support representatives.
How to view message history
...

View Message History with Customer Support

Suspicious Charges, Notifications, or Account UpdatesThe best way to protect yourself and your Sync account from online fraud is to be cau...

Fraud Prevention and Reporting

What happens when I close my account?
When you close your account, Sync will:

Cancel any bookings you have scheduled from the time your a...

Closing your account

Sync users in Greece
When you choose to participate in the service, we will send you an SMS message to confirm your registration.
You can ...

Acceptance / Rejection of text messages

If you forgot your password
If you forgot your password, you can request a unique passcode to log in. Once logged in, go to your account p...

Passwords and Passcodes | Guests

Suspicious Charges, Notifications, or Updates
The best way to protect yourself and your Sync account from online fraud is to stay vigilant...

A guide for anyone who wants to be added as an additional driver to a booking made by someone else — what's needed, how verification works, and what you can…

How to Verify Your Identity as an Additional Driver

Managing your account

When you book a vehicle from a host through Sync, you must use the vehicle for personal use only. You are not allowed to use it for commer...

Commercial Use Policy

This policy outlines the responsibilities of hosts and guests in maintaining a clean vehicle.
Policy
Hosts must deliver a clean vehicle. U...

Cleanliness Policy | Guests

This policy outlines what happens if you return the vehicle late, what constitutes a valid booking extension, and the consequences of keep...

Additional Usage Policy | Guests

This policy defines Sync’s stance on smoking in vehicles listed on the platform and provides guidelines for handling violations.
Policy
Sy...

No-Smoking Policy | Guests

You should receive a vehicle that is safe and clean. If this does not happen, your host and/or Sync will help resolve the issue.
The Vehic...

Reporting an Unsafe or Unsatisfactory Vehicle

Vehicle usage policies

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