You are responsible for fines associated with tickets in the following cases:
Tickets resulting from illegal driving while your booking is in progress.
Parking tickets and related fines issued up to 24 hours after the end of the booking, including any costs related to towing or impoundment due to improper parking.
Liability for driving-related violations that can be transferred to you.
A 3% processing fee if a host's reimbursement request requires intervention from Sync.
An administrative fee for speeding tickets issued at toll collection points.
You are not responsible for:
Tickets related to the vehicle itself (e.g., tinted window violations, repair-related tickets required for the host’s vehicle, or expired insurance penalties).
Ticket Notification
Notify your host as soon as possible if you receive a ticket. They may not receive a notice for several months, as each agency has a different billing cycle. Due to these variations, we allow hosts up to 180 days to receive and settle ticket costs. Once they do, Customer Support may need up to five days to process them. This means you could receive a reimbursement request for a ticket up to 185 days after the end of a booking.
Ticket Payment
Tickets received within 90 days after the end of a booking
Sync reviews every host charge request before anything is charged. If the request is approved, your card is charged and you are notified by email. There is no accept-or-dispute step in the app before the charge. If you disagree with a charge that has been made, reply to the charge email or write to help@thesync.com with the booking, the charge and the reason, and make sure your pickup and return photos are uploaded to the booking photos. Sync reviews the evidence and, if it rules in your favour, refunds the amount to your card.
Tickets received more than 90 days after the end of a booking
We will notify you via email about ticket charges submitted by your host. Respond to the email with any questions or to dispute the charge.