If you search and don't see any results, or a specific car you knew was available, this is usually why.
The limits by category
Vehicle category | Minimum age | License held for |
All standard vehicles | 20 years | At least 1 year |
Premium | 25 years | At least 1 year |
Deluxe or special vehicle | 30 years | At least 1 year |
Your age is read from the date of birth on your driver's license. The 1-year requirement is counted from the date the license was first issued, not from the most recent renewal.
Premium and Deluxe: the host of the vehicle decides which category their car falls into. You'll see the category on the car's listing page, just above the price.
Why a car doesn't show up in your search
If you're already verified and you search, Sync automatically hides cars you can't book based on your age. So:
You're under 25 → no Premium or Deluxe cars appear.
You're 25 to 29 → no Deluxe or special vehicles appear.
You're under 20 → no cars appear at all.
If your friend can see a Deluxe car that doesn't show up for you, that's the reason.
Why you can't complete a booking
Sometimes the car shows up fine but you get stuck during checkout. Almost always, it's one of these:
Your age on your license is below the limit for the car's category.
Your license was issued less than 12 months ago.
You're trying to upload an old-format paper license.
Your license isn't recognized by the identity check (Veriff). This is usually a photo or lighting issue. Try again in good light, no reflections.
Example: You're 24 and you try to book a BMW 5 Series listed as Premium. The car won't show up in your search results, and if you reach it via a link, the booking won't go through.
What to do if you think something's wrong
If you meet the limits but something still won't work, write to us. It's usually a technical hiccup with identity verification or with the license upload, and we fix it quickly.
Reach us from the chat window on any Sync page, or email help@thesync.com.