On Sync there is no manual approval from Sync or the host. Every booking is confirmed automatically by the system once the process is complete. If you didn't receive a confirmation, the reason is usually one of the following.
1. Payment issue
Your card was not charged successfully. This can happen due to insufficient funds, an expired card, or a bank decline.
What to do: open the booking in the app — if there's a payment issue you'll see a message with a resolution option. You can retry with a different card or add a new one. You have 6 hours to resolve it before the booking is automatically cancelled.
2. Identity verification was not completed
Veriff identity verification is mandatory after booking. If you don't complete it within the deadline (1 hour for immediate payment bookings), the booking is automatically cancelled with no charge.
What to do: if the booking is still active, go to Account → Verify Now and complete the process immediately. If it has already been cancelled, make a new booking and complete verification before the deadline expires.
3. Your age doesn't meet the requirements for that vehicle
Some vehicle categories have age restrictions (e.g. Deluxe vehicles require age 30+ and at least 1 year of licence). If verification reveals you don't meet the requirements for the vehicle you booked, the booking is cancelled with no charge.
What to do: search for a vehicle suitable for your age group — the system only shows vehicles you're eligible for.
If your booking appears pending
If you booked with deferred payment (e.g. your trip starts in more than 5 days), your card is not charged immediately — it's charged a few days before the trip starts. Your booking is confirmed; the charge is simply scheduled. You can see the exact charge date on your booking page.
Need help?
If you can't identify the reason or your booking appears stuck without explanation, contact our support team via chat in the app or at thesync.com/help.