Free cancellation — up to 24 hours before pickup
Cancel up to 24 hours before pickup and get a full refund.
If you booked less than 24 hours before pickup, you have a 1-hour grace period from booking to cancel for free. Example: book at 10:00 for a 16:00 pickup the same day — free cancellation until 11:00.
Cancellation outside the free window
If you cancel within 24 hours of pickup, you'll be charged a cancellation fee based on trip length:
Trip duration | Cancellation fee |
Up to 2 days | ½ of the average daily price |
More than 2 days | 1 average day's price |
The following are always refunded in full:
All Extras
The protection plan
Delivery fee
Any age- or vehicle-category surcharges
When you're charged
If you booked up to 13 days before pickup, payment is captured 2 days before pickup.
If you booked 14+ days before pickup, payment is captured 7 days before pickup.
Note: The cancellation window is based on the vehicle's local timezone. If you change your trip dates, the free-cancellation window resets to the new pickup time — but a modification fee may apply. Learn how modification fees are calculated →
Unclean or unsafe vehicle
You'll be fully refunded if the vehicle shows clear issues with cleanliness or safety. To qualify: refuse the vehicle, don't check in, and contact Support immediately with evidence (photos, etc.).
Extenuating circumstances
If you have to cancel due to documented circumstances (illness, flight cancellation, natural disaster, etc.), we may waive the cancellation fee.