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Changing your trip dates

If your booking is confirmed but you haven't checked in yet, you can change both pickup and return dates from the app.

If your booking is confirmed but you haven't checked in yet, you can change both pickup and return dates from the app. The host doesn't need to approve — it happens automatically, as long as the car is available.

​How it works

  1. Open the booking details in the app.

  2. Tap "Change dates".

  3. Pick new pickup and return dates.

  4. The system checks availability automatically.

  5. If the car is available, you'll see the updated cost and any modification fee before confirming.

  6. Tap "Submit" to apply the change.

Cost difference

  • If the new dates cost more (e.g. added days), your card is charged the difference automatically.

  • If the new dates cost less (e.g. shortened the trip), the difference is refunded automatically.

When a modification fee applies

A modification fee applies only when both are true:

  • You're outside the free-cancellation window (within 24 hours of pickup), and

  • You're moving your pickup later.

In every other case, the change is free:

  • Changes inside the free-cancellation window — always free.

  • Pulling pickup earlier — always free.

Trip duration

Modification fee (moving pickup later)

Up to 2 days

¼ of the average daily price

More than 2 days

½ of the average daily price

The modification fee is always half of the equivalent cancellation fee. Simple rule: modifying late costs half as much as cancelling late.

The fee confirmation screen

If your change triggers a fee, you'll see a screen explaining:

  • The exact amount to be charged

  • Which card it'll be charged to (last 4 digits)

  • A link to how the fee is calculated

You'll need to tick "I confirm to be charged for this change" to continue. If you don't want to proceed, you can go back to date selection at no cost.

The fee is non-refundable. It's not refunded if you later cancel. It's not refunded if you complete the trip normally. It's a fee for the change itself, not for the booking.

FAQ

Does the host need to approve the change?

No. Changes happen automatically as long as the car is available. The host is notified of each change.

What happens to the free-cancellation window after a change?

After any change, the free-cancellation window resets based on the new pickup time (24 hours before). That doesn't undo the modification fee if the change was made outside the original free window.

If I pay a modification fee and then cancel, what happens?

The modification fee is not refunded. If the cancellation falls outside the new free-cancellation window, a cancellation fee also applies on top.

Can I request a waiver of the modification fee?

Yes, if the change is due to documented extenuating circumstances (flight delay, illness, etc.) with proper evidence. See the Extenuating Circumstances Policy.

When can't I change dates?

If the car isn't available on the new dates, or if the booking is in "Cancelled" or "Completed" status.

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