Sync

If your booking is confirmed but you haven't checked in yet, you can change both pickup and return dates from the app.

Changing your trip dates

If you've already checked in and your trip is underway, you can **extend** your booking — meaning you can push your return date further ou...

How to extend your trip

If you don't cancel your booking and don't show up on time, your host can report you as a "no-show". Before doing so, they will send you a...

What happens if you don't show up for your booking

Sync gives you 24 hours before pickup to cancel for free. Beyond that, there's a simple cancellation fee based on the length of your trip. Here's how it works.

Cancellations and Refunds | Guests

In case the vehicle is not at the pickup location when you arrive, we have set procedures to contact the host and, if necessary, our Custo...

Host Absence

This policy outlines the emergency circumstances that may lead Sync to waive the cancellation fee for guests who cancel a booking outside ...

Emergency Policy | Guests

Learn how to change your vehicle's pickup location after booking, directly in Sync — with any difference in the delivery fee calculated automatically.

Changing your pickup location

In the unlikely event that your booking is cancelled, you can make a new booking on your own through the Sync system or call Customer Serv...

Cancelled Bookings

You can cancel most bookings on your own without contacting Sync.
How to Cancel a Booking

Open the "Bookings" tab.
Find and open the book...

How to Cancel a Booking with Your Host

When you change the dates of a confirmed booking, a small modification fee applies in certain cases. This article explains when it applies, how much it is, and why it…

How trip modification fees are calculated

Change your pickup and return dates before check-in, when a modification fee applies, and how the cost difference is settled.

How can I change the dates of my trip?

Request a later return date while your trip is active, what it costs, and what to do if the car isn't available.

How can I extend my trip?

Move your pickup to a specific address within the Host's delivery area before check-in, and how the delivery fee changes.

How can I change the pickup location for my trip?

Find the in-app chat for your trip, send text or photos to your Host, and where to get help if they don't reply.

How can I send a message to my host?

Changing or canceling your trip

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