Sync

If your booking is confirmed but you haven't checked in yet, you can change both pickup and return dates from the app.

Changing your trip dates

If you've already checked in and your trip is underway, you can **extend** your booking — meaning you can push your return date further ou...

How to extend your trip

If you don't cancel your booking and don't show up on time, your host can report you as a "no-show". Before doing so, they will send you a...

What happens if you don't show up for your booking

Sync gives you 24 hours before pickup to cancel for free. Beyond that, there's a simple cancellation fee based on the length of your trip. Here's how it works.

Cancellations and Refunds | Guests

In case the vehicle is not at the pickup location when you arrive, we have set procedures to contact the host and, if necessary, our Custo...

Host Absence

This policy outlines the emergency circumstances that may lead Sync to waive the cancellation fee for guests who cancel a booking outside ...

Emergency Policy | Guests

You can request a change to the pick-up or return location after you’ve made your booking.

If your booking has already started, you can s...

Change of Delivery Location

In the unlikely event that your booking is cancelled, you can make a new booking on your own through the Sync system or call Customer Serv...

Cancelled Bookings

You can cancel most bookings on your own without contacting Sync.
How to Cancel a Booking

Open the "Bookings" tab.
Find and open the book...

How to Cancel a Booking with Your Host

Changing or canceling your trip

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