Sync

The booking price depends on various factors, including the day of the week, the duration of the booking, and any applicable discounts. Th...

Booking Pricing

You can pay for your booking using one of the many payment methods accepted by Sync. Please note that Apple Pay and Google Pay refunds may...

Payment for Your Booking

There may be instances where your booking exceeds the exact 24-hour cycle, either due to a planned extension or a delay in returning the c...

How We Calculate Your Charge if Your Booking Exceeds the Exact 24-Hour Period

To book a vehicle on Sync, you must have an active and valid payment card registered to your account. We accept credit and debit cards, bu...

Verify or Update Your Payment Card

You can access a detailed and updated receipt of your booking costs at any time.
About Booking Receipts
Once you’ve completed your booking...

Viewing Your Booking Receipt

This policy outlines the guidelines regarding payments made outside the Sync platform, either from guests to hosts or vice versa.
Policy
S...

Grey Market Transactions Policy

To request a refund, contact your host through Sync messages. A written agreement must be in place before we can process your request.
Eli...

Requesting a Refund from Your Host

How Can I Dispute a Charge?
If your host has charged you for an incidental cost or fee that is not included in Sync's list of approved cha...

Disputing a Charge from Your Host

Some hosts keep their vehicles in paid parking facilities or deliver them there. Hosts must clarify whether you are required to pay the pa...

Payment for Parking

Paying for your trip

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