If someone has added you as an additional driver on a Sync booking, you will need to verify your driver's licence through the app. The process only begins after you receive an invitation from the primary guest — you cannot start it on your own.
⚡ Invitation first, then verification. When the primary guest adds you to a booking and you have not yet verified your driver's licence, the system creates a pending invitation. The pending invitation gives you the ability to start the verification process. The "Verify" button appears on the Account screen of the app only while you hold at least one active pending invitation. If you have not received an invitation, the button will not be visible.
Step by step
Create a Sync account (if you don't have one). Download the Sync app, tap "Sign Up" and fill in your details. You'll need an email address, mobile number, and password.
The primary guest adds you to the booking. The primary guest opens their booking in the app, goes to the trip page, and adds you as an additional driver using your Sync email address. The system creates a pending invitation — it does not place you on the trip directly.
You receive an invitation email. You'll get an email with a link to the app (or to the app store if you don't have it installed).
Open the app and tap "Verify". Open the Sync app and tap the Account tab at the bottom right. You'll see the Verify button — tap it to begin.
Complete the Veriff flow. The app opens Veriff, the identity verification provider Sync uses. Take a photo of your driver's licence and a selfie following the on-screen instructions. The process usually takes just a few minutes.
Automatic placement on the booking. Once your verification is approved, the system automatically converts every pending invitation you hold into a confirmed additional-driver placement on the corresponding booking — provided the eligibility requirements are met. You'll receive a notification in the app.
When does the invitation expire?
The pending invitation expires at the booking's end date. If the primary guest removes the invitation or the booking is cancelled, the invitation is voided immediately. If you no longer hold any active pending invitations, the "Verify" button disappears.
What you can do as an additional driver
As an additional driver you have access to the essential trip details and can act on the vehicle:
View trip dates, the vehicle, and the pick-up/return location
View the available km allowance
Perform check-in and check-out of the vehicle
You do not have access to financial information and cannot cancel or modify the booking — those actions belong to the primary guest.
Are you covered by insurance?
Yes. As an additional driver you are fully covered under the protection plan selected by the primary guest. No separate plan is required.
When can I be added?
An additional driver can only be added when the booking is in Confirmed or Active status. If the booking has not yet been confirmed, or has already ended or been cancelled, it is not possible to add a driver.
Common issues
I can't see the "Verify" button. The button only appears while you hold at least one active pending invitation. Make sure the primary guest has added you as an additional driver, that the booking has not ended or been cancelled, and that you are signed in to the correct account.
My verification was declined. Each account has a maximum of 3 attempts. If the photo was blurry or the document unreadable, the attempt does not count. Make sure you have good lighting and that your driver's licence is valid.
The primary guest can't find me. Make sure they are using exactly the email address registered on your Sync account.
My licence is less than 1 year old. If you are 25 or under and your licence was issued less than 1 year ago, you do not currently meet the eligibility requirements to be verified as a driver on Sync.
Need help?
Sync support is available via in-app chat or at thesync.com/help.