PLEASE READ THESE TERMS OF USE CAREFULLY. CONTAIN IMPORTANT INFORMATION THAT AFFECTS YOUR RIGHTS, REMEDIES AND OBLIGATIONS. INCLUDE A CLAUSE SPECIFYING JURISDICTION, VENUE AND APPLICABLE DISPUTE LAW, EXEMPTION IN CASES WHERE PROHIBITED, AND OBLIGATIONS TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
These general terms and conditions of use (the”Terms') govern the use by vehicle providers ('Providers“,”you“,”your”) and renter-drivers of vehicles (”Tenants“,”you“,”your”) the software and services of Sync Technologies A.E. (”Synchronization“,”we', or'us“). For the purposes hereof, the Providers and Tenants shall be collectively referred to as”Users'(or'you“,”your“).
1.1.Sync Technologies S.A., provides an online car sharing platform that connects Vehicle Providers with Renters who wish to reserve these vehicles. The Sync platform is accessible online, including on the website https://sync.gr and as an application for mobile devices. Sync's websites, blog, mobile applications and related services are collectively referred to as the “Services”. By accessing or using the Services, including communicating with us or other Sync users, you agree to comply with, and be legally bound by, the provisions of these Terms, whether or not you become a registered user of the Services. These Terms govern your access to and use of the Services and constitute a binding legal agreement between you and Sync.
1.2.These Terms, together with the cancellation policy, privacy policy, cancellation policy, nondiscrimination policy, applicable insurance terms, and additional policies and supplemental information (collectively, the”Policies“) constitute the”Agreement” between you and Sync (each part as”Part“and collectively, the”Places“). In addition, Sync provides a Vehicle Rental Agreement that summarizes the terms of each booking, which is accessible on the Services for any confirmed or prior reservation and can be used as proof of booking.
1.3. Modification. Sync reserves the right, in our sole discretion, to modify the Agreement, including these Terms, at any time. Any modification of the Terms will be notified to Users in accordance with the requirements of the current legislation.
1.4. Relationship with Sync. Sync is not a car rental company. It does not own a fleet of vehicles and does not engage in short-term or long-term rental of vehicles to the public. Sync provides an online platform for the conclusion of vehicle rental contracts between Providers and Renters, and does not provide any other service. In particular, the use of the Services does not imply the conclusion of any rental contract between Sync and any User. Any claims arising from the rental of vehicles through Sync relate solely to the relationship between the Provider and the Renter.
1.1.Users have no claim for uninterrupted availability of the Services. However, Sync will always take care to achieve the highest possible level of availability and to address any interruptions in the provision of the Services as soon as possible.
1.2.Sync reserves the right in any case to temporarily or permanently discontinue the availability of the Services even without providing information to Users individually. However, Sync will make every effort to properly inform Users prior to any interruption of the availability of some or all of the Services, unless this is prevented by an urgent need to suspend the Services.
1.3.Sync also has the right to modify the Services at any time in a manner that is reasonable for the User, for example, in order to make quality improvements to the Services.
The Services are intended exclusively for Tenants who meet the eligibility requirements (available here). Any use of the Services by anyone who does not meet these eligibility requirements is expressly prohibited.
To access certain features of the Services, you must register for an account (a”Sync Account“). You can create a Sync Account by providing us with your name, surname, email address, mobile phone number and creating a password, or by logging in through an account with a third-party website or service (including Apple, Facebook, and Google). When you reserve a vehicle as a Renter, you provide us with some additional information about yourself. Similarly, when you register a vehicle as a Vehicle Provider, you provide us with certain additional information about yourself and your vehicle (s). You must provide accurate, current and complete information during the registration, booking and/or registration process. You must keep your Sync Account up to date at all times. Based on the information you provide, Sync may impose additional requirements to make a reservation (e.g., provide a deposit, add a second form of payment, purchase a specific protection plan level, or other requirements).
Where permitted, Sync has the right, but not the obligation, to implement controls and procedures designed to (1) assist in verifying the identities or background checks of users, including driving history and driver's license validity, and (2) verify vehicle information. Sync does not endorse any vehicle, user, or user history, nor is it committed to performing any specific screening process. Sync may, in its sole discretion, use third-party services to verify the information you provide to us and obtain additional relevant information and corrections where applicable, and authorize Sync to request, receive, use and store this information. Sync may, in its sole and absolute discretion, allow or deny your request to book or register a vehicle, providing sufficient grounds for its refusal. Sync may, but does not undertake, to make efforts to ensure the safety of vehicles shared through the Services. We make no representations about the safety, roadworthiness, or legal status of vehicles communicated through the Services. On the contrary, Providers have the sole responsibility to ensure that their vehicles are in a safe and working condition, legally registered to be driven on public roads, have a clean title (e.g., not damaged/unmarked/uncleaned/not erased), are not subject to any applicable safety recall, and meet other vehicle eligibility requirements.
When a Renter requests to search for a rental vehicle through the Sync Services, Sync displays on the Renter's screen available Provider vehicles that may meet his/her needs (excluding the Renter). The priority order in which vehicles are displayed on the Renter screen is determined by a ranking algorithm, which takes into account the following main parameters:
The parameters that determine the ranking have been selected with the aim of maximizing the chances of finding a satisfactory vehicle by the Renter, and on the other hand to reward the Providers who provide the highest quality of service to the Renter.
The fees we charge for the use of the Services and other cost structures will be detailed at the time of payment for Tenants. You can verify the amount for your reservation when you complete the payment before submitting the booking request. Cash is not accepted as a payment method unless expressly authorized by Sync for specific features of the Services. Providers can view their earnings in the Provider Center and learn more about earnings analysis here. When you provide Sync with a payment method, you authorize Sync, or third-party service providers acting on behalf of Sync, to store your payment credentials for future use. You can further modify, adjust or remove these payment methods as long as there is no outstanding payment for a rental made. For each rental, Users may select one of the saved payment methods, and authorize Sync to use the stored payment credentials for the relevant balances, including booking fees, provider fees and tenant fees (e.g., late fees, warranties, processing fees and claims costs, and related administrative fees h). If the selected payment method fails, another saved payment method will be used to make the payment. Where our payment processors have agreements with card networks to automatically update stored payment credentials each time you receive a new card (e.g., replace an expired card or one that was reported lost or stolen) and we will rely on those updates for stored payment credentials for the balance. Any use of a referral travel credit, if such a program applies, is governed by the terms and conditions set forth herein.
Sync and its service providers will use all legal methods available to collect the amounts due, including working with collection companies or legal advisors. Where permitted by applicable law, in addition to the amount due, late accounts or debit refunds will incur fees and/or charges related to the collection of the overdue accounts or chargebacks, including but not limited to collection fees, facility fees and/or other charges third parties.
In some jurisdictions, Sync may facilitate the collection and payment of certain taxes by or on behalf of Tenants or Providers (including, where applicable, Co-Providers), based on existing and future tax arrangements. The amount of taxes, if any, collected and paid by Sync will be visible and reported separately to both Tenants and Providers (including, if applicable, Co-Providers) on their relevant booking documents and invoices. Where Sync facilitates the collection and payment of taxes, Providers are not permitted to collect the same taxes on the Services in relation to the sharing of their vehicle in that jurisdiction. EU Council Directive 2021/514 (DAC7) requires Sync to report the unadjusted gross sales of Providers (which we call “gross profits”), defined as transactions without adjustments for credits, service charges, refunds or any other amounts. DAC7 is an annual reporting obligation and Sync will share your data for all revenue and information for the previous year.
You agree that you will always use your Sync Account and the Services in compliance with these Terms, applicable law, and any other policies and standards provided to you by Sync.
Account Activity.You are and will be solely responsible for all activities carried out through your Sync Account. Keep your Sync Account information, including your password, safe. You agree that you will not disclose your password to any third party and that you will assume sole responsibility for any activities or actions under your Sync Account, whether you have authorized such activities or actions or not. You will promptly notify Sync of any actual or suspected unauthorized use of your Sync Account. We are not responsible for your failure to comply with this paragraph, or for any delay in closing or protecting your Sync Account unless you have reported unauthorized access to us.
Subject to your compliance with the provisions of these Terms, Sync grants you a limited, revocable, non-exclusive, non-transferable license to access and view any Sync content and/or user content that you have a right to access, solely for your personal and non-commercial purposes. You do not have the right to grant further permission of the license rights granted in this section. You are not granted licenses or rights to any intellectual property rights owned or controlled by Sync or its licensors, other than the licenses and rights expressly expressed in these Terms.
We may, in our sole discretion, allow you to post, upload, publish, submit or transmit content through the Services, such as — where applicable — photos of yourself and your vehicle, reviews, comments and descriptions of you, your vehicle or booking. By making any content available on the Services or through Sync promotional campaigns, you grant Sync a global, irrevocable, perpetual (or for the duration of protection), non-exclusive, transferable, royalty-free license, with the right to further license, use, view, copy, adapt, modify, distribute, transmit, publicly display, publicly perform, transmit, stream, broadcast, access, view and otherwise exploit such content on the Services; through them or for the purpose of promoting or purchasing the Services. Except as described above with respect to Sync photos provided by the Providers, Sync does not claim any proprietary rights in such content and nothing in these Terms shall be deemed to limit any rights you may have to use and exploit any such content.
We respond to notifications of potential copyright infringement and terminate the Sync Accounts of repeat infringers. If you believe that a user is infringing your copyright and would like to notify us, you can contact us at help@thesync.com.
The Services may implement Google Maps/Places mapping services, including the Google Places API. In addition, to combat spam and misuse of the Services, Sync may implement reCAPTCHA Enterprise, a Google service. By using the Services, you are bound by Google's Terms of Service, if used.
In connection with your use of or access to the Services, you agree that you will not:
8.1. Violate any law, and in particular you will not:
8.2. Tainter or otherwise damage Sync's trademark in any way, including:
8.3. Provide or submit false or misleading information, including:
8.4. You fail to keep your commitments, and in particular you will not:
8.5. Harm or threaten to harm users of our community, including:
8.6. Use the Services for your own irrelevant purposes, in particular you will not:
8.7. You interfere with the operation of the Services, including:
Sync has the right, but not the obligation, to investigate, pursue, and prosecute, take legal action or report violations of the Agreement to the fullest extent permitted by law.
Sync reserves the right, at any time, under applicable law, to remove or disable access to any content that Sync, in its sole discretion, deems unacceptable for any reason, in violation of these Terms or otherwise harmful to the Services or our community. If we believe you are abusing Sync, our users or any other person in any way, or violating the letter or spirit of these Terms, we may, in our sole discretion and without limitation of other remedies, restrict, suspend or terminate your Sync Account and access to the Services, remove the content you host, discard an claim for damage, remove or downgrade your listings, reduce or eliminate any discounts, and obtain technical and/or legal measures to prevent the use of the Services. In addition, we reserve the right to deny or terminate access to the Services to anyone to the fullest extent permitted by applicable law.
In any event that Sync decides to discontinue, restrict or suspend the provision of the Services in part or in whole to a Provider, it will provide the relevant justification before or during the entry into force of the decision, as well as the possibility for the Provider to clarify the events and circumstances that led to the decision.
Where permitted by law, and always in compliance with the Privacy Policy, Sync may (but is not obliged) to conduct investigations or audits for the purpose of detecting, preventing and/or remediating cases of fraud, abuse, security incidents or other potentially harmful, prohibited or illegal activities of Users in connection with the Services. Conducting such investigations and controls does not ensure that Sync will be aware of or be able to prevent any activities of Users that fall under the above circumstances. In any case, Sync cannot guarantee that Users' activity will always be in accordance with the Terms and the law, and bears no liability whatsoever for any harmful, prohibited or illegal activity of Users.
When an issue arises, we may consider the user's performance history and specific circumstances when implementing our Policies. We may choose to be more lenient in imposing policies designed to do the right thing, at our absolute discretion.
You agree that Sync may contact you via electronic means (e.g., email, Sync message notifications, app notifications) in lieu of any requirement for postal notifications. In order to communicate with you more efficiently, you agree that we may communicate with you using automated calls or pre-recorded messages or text messages to your phone number (s). We will not make such calls for marketing purposes. Instead, we may make such calls or text messages to confirm your registration, provide notifications about your Sync Account or your Account activity, investigate or prevent fraud, collect a debt you owe us or recover unpaid invoices, or communicate urgent messages. We may share your phone number (s) with service providers we work with to help us pursue these interests. We will not share your phone number (s) with third parties for their own purposes without your consent. Standard phone, text message and data charges may apply. Where Sync is required to obtain your consent for such communications, you may choose to withdraw your consent. You agree that Sync may contact you any day, at any time of the day, and in connection with the above purposes.
You authorize Sync and our service providers, without further notice, to monitor or record telephone conversations or online chat interactions that you have, or anyone acting on your behalf has, with Sync or its agents for quality control, training or other purposes. You understand and agree that your communications with Sync may be heard, monitored or recorded. If you do not wish to have your call recorded, please contact us in writing via the following email: help@thesync.com. If you do not wish to have your chat activity recorded or monitored, please do not use the chat feature on the Services.
The Parties agree that they will not take any action that would damage the reputation of the other Party, or which could reasonably be expected to result in unwanted or negative publicity for any of the other Parties.
Sync is not an insurance company and does not insure Providers/Owners or Tenants. Sync may (but is not obliged) to provide protection programs to Users. Any protection programs made available through the Services to Providers and/or Tenants are not related to each other. To be eligible for the benefits of a protection program, Providers and Tenants must comply with these Terms. Learn more about protection programs available to Providers, and for the protection programs available to Tenants.
The following sections also apply if you book a vehicle using the Services:
As a Renter, you agree to be a legally licensed driver for at least twelve (12) months prior to the commencement of your reservation and provide proof to the Provider or through the Services of a current, valid driver's license in accordance with Sync's driver's license requirements (available here). You will pick up your reserved vehicle in person through your Sync account. You will take care of the good use of the vehicle and any Extras you have selected and will take all reasonable steps to return the vehicle and any Extras you have selected on time and in essentially the same condition as you received them. You will not allow anyone other than the person listed in the booking details as an approved driver (the “Authorised Driver”) to drive the vehicle you have booked, with the exception of additional Sync-approved drivers.
The cost of each vehicle reservation depends primarily on the daily rent set by the Provider for the vehicle and any optional extras. Factors such as the length of the reservation and any applicable discounts can also affect the cost of the reservation.
In addition, other charges may apply for some bookings, such as a pick-up fee or a young driver's fee. The existence of such charges is selected by each Provider individually for its vehicle. You will be informed prior to each booking of the existence and amount of these charges.
In addition to the foregoing, Sync or the Providers may impose certain additional fees in the event of a breach of your obligations under the law, these Terms or any other relevant contractual obligation. The List of Fees that may be imposed is here.
Whenever you submit a request to Sync for mediation with a view to renting a Provider's vehicle, you have the right to cancel your request (withdrawal) without justification and without any charge. Your right ceases to be valid after the mediation service has been fully provided, i.e. from the moment the reservation is confirmed with the respective Provider. Once your booking is confirmed, your rights are described in Sync's Cancellation Policy, as well as on the relevant Help Pages.
Since Sync provides protection programs to Tenants, you will have the right to modify any such plan you choose for a reservation prior to the start of the reservation.
The Renter who made the reservation (“Principal Renter”) is financially responsible for all property damage or theft of the vehicle booked during a booking, as well as for any additional costs and fees resulting from damage of any kind to the vehicle, regardless of who is deemed to be at fault. This liability applies whether the main Tenant is insured in any way or not.
The Principal Renter can limit the amount he is obliged to pay himself in the event of damage to the reserved vehicle during the booking by choosing a Sync protection program. If you choose a protection plan, Sync will undertake to pay, in whole or in part, depending on the plan you have chosen, any compensation to the owner, completely relieving you of this obligation. The protection program selected in question applies only (1) if the principal visitor and any Authorised Driver comply with these Terms and (2) for physical damage to the vehicle, which is not mechanical or internal damage to the vehicle. The Master Tenant can change the selected protection plan by going to the “modify reservation” option on any reservation that has not been started.
Sync may require a security deposit to reserve a vehicle. This obligation may depend in particular on factors such as the value of the vehicle to which the reservation relates or the age and booking history of the Renter. If your reservation requires the payment of a security deposit, you will be informed of the exact amount of the deposit before completing your reservation.
6.1.When you book a vehicle through the Services:
The list of prohibited uses is not inexhaustible. If you have any concerns about the intended use, please contact by email: help@thesync.com. If you misuse a vehicle, you will be fully financially liable for any related claims, losses or damages, and the protection program may be removed. Renters also acknowledge that using a vehicle in a prohibited manner or violating the Agreement may reduce the available liability coverage to the legal minimum limits or void it, and may additionally cancel any collision coverage and/or protection program where permitted by applicable law.
6.2.Notice to record Usage Data. Vehicles booked through Sync may have features or a device built in that can monitor vehicle status from time to time during booking. Non-personal information collected by the features or device embedded may include, for example, vehicle status, damage and accident records, performance, operation and diagnostic data, as well as information about distance, acceleration, speed, fuel consumption, fuel level, tire pressure, odometer, location and direction, and other vehicle information (“Vehicle Data”). Use of the features or embedded device is subject to the terms and conditions posted by the vehicle manufacturer or technology provider, which may include system and service limitations, warranty exclusions, limitations of liability, wireless service provider terms, privacy practices, descriptions of use and disclosure of information, and user responsibilities. Unless prohibited by law, authorize the use or disclosure or access to Vehicle Data and will notify any Authorized Driver and passengers of the terms of this section. You release the Provider and agree to indemnify, defend, and hold harmless the Provider, the operator of the features or embedded devices, wireless service providers and other component or service suppliers and their respective employees, directors, CEOs and agents from any damages (including consequential and/or consequential damages) to persons (including, but not limited to, you, an Authorised Driver, and passengers) or property caused by the failure of features or the embedded device to function properly or resulting from the use of the features or the embedded device by you, an Authorised Driver, or passengers.
You understand that vehicles and extras offered through the Services are owned by third parties. Each Provider is responsible for complying with all legal requirements (including ensuring that the vehicle is registered and insured) and for maintaining his/her vehicle (s) in a safe and roadworthy condition. Please carry out a visual inspection before starting to use the vehicle. If you find damage during the initial inspection, you should upload photos of the pre-existing damage at the beginning of your booking as described here, to ensure that you will not be liable for pre-existing damage. If you find damages in the initial inspection and do not report them, Sync, third-party administrators, or insurance partners may assume that the damages occurred during your reservation. If, after the initial inspection, you believe that the vehicle is not safe to drive, please do not use the vehicle. Instead, contact the Sync team directly at email: help@thesync.com.
The Renter must return the car with the same amount of fuel as it received. In case of returning the car with a smaller amount of fuel than the original (i.e. the amount of fuel the customer received the vehicle) the Renter may be charged a relevant fuel replacement fee or the fuel difference. No compensation is provided for the customer if the car is returned with more fuel than received.
You are responsible for toll payments relating to the length of your booking. In addition, you are obliged to notify Sync and indemnify the Provider for any fine or other debt incurred as a result of a breach of the C.O.K. during the booking by you. For the avoidance of doubt, the above obligation also includes any fines or debts for illegal parking, seizure and towing of the vehicle.
Sync will charge, for the above purposes, upon completion of the reservation, the corresponding amount to the payment method you have chosen for the reservation (or, in case of insufficient balance, any other registered payment method).
You acknowledge that Sync is not responsible for and bears no responsibility for the safety, fitness for traffic, or legal status (e.g., if the vehicle is legally registered or reported stolen) of any vehicles communicated through the Services. In contrast, Providers have the sole responsibility to ensure that their vehicles are in a safe and working condition, legally registered for driving on public roads, not reported as lost or stolen, have a clean title (e.g., unrecovered/unmarked/undeleted), are not subject to any applicable recall for safety reasons, and otherwise meet the eligibility requirements of our vehicle. You also acknowledge and agree that neither Sync nor the Providers are responsible for lost or stolen items that have been left in any vehicle or that have been removed or damaged during the booking.
You must immediately report any damage to the vehicle you are using to Sync to email: help@thesync.com. If a conflict has occurred, you must also report to the police. You should make every reasonable effort to secure evidence from any available witness and provide Sync and third party claims administrators with a written description of the incident and any other information requested, including (i) the identity and insurance information of the parties involved and (ii) the documents provided to you by the traffic police or other person (e.g. car accident autopsy report, alcohol test report, completed European accident declaration form). You are also required to cooperate with any loss investigation conducted by Sync, with third-party claims managers, or insurers. After an incident involving damage to the vehicle (other than minor damage — e.g., a small pothole or scratch), you may not continue to use the vehicle unless you have the express permission of Sync staff. Failure to timely report an incident or not cooperate with an investigation may reduce or invalidate any protection program you have received through the Services.
The following behavior may result in the reporting of your booked vehicle as stolen to the authorities, you may incur arrest and criminal and/or civil liability, and the cancellation of any existing protection program:
The principal Renter making the reservation is responsible for any private investigation costs that Sync deems necessary to recover a vehicle that has not been returned. In addition, a case management fee of EUR 500 may be imposed on the principal Renter if Sync and/or the Provider are forced to report the vehicle as stolen to law enforcement authorities due to its non-return.
Sync, an authorized Sync dealer, or the Provider may recover any vehicle booked through the Services without notice, at Renter's expense, if the vehicle is not returned by the end of the reservation, is found illegally parked, appears abandoned, or used in violation of applicable law; or of these Terms.
If a vehicle you have booked through the Services disappears and/or is stolen during the retention period (or extension period), you must immediately return the original key to the Provider, file a report with the police immediately upon discovery of the disappearance or theft of the vehicle, but in no case more than 12 hours after discovery of the disappearance, and join cooperate fully with the Provider, law enforcement, Sync, and other authorities on all matters related to the investigation.
Sync may provide you with a mediation system for consumer disputes related to the Services or these Terms, with a view to resolving them amicably. You can also apply to the following mediators: Consumer Advocate, Hellenic Financial Mediator — Civil Non-profit Alternative Dispute Resolution Company (“EM-ADR”), Center for Alternative Dispute Resolution (“ADR point”) and European Institute for Conflict Resolution (“E.I. E.S.”). In addition, you may be entitled to complaints about our Services or these Terms on the official dispute resolution platform of the European Commission. Sync does not undertake to use an online dispute resolution platform to resolve consumer disputes.
As a Provider, you are committed to the following:
As the Provider, you further declare that you are aware of the applicable legal framework regarding driverless car rentals, including any restrictions placed on such activity, and that you have taken all necessary steps to comply with the applicable legal framework, otherwise you contribute to these Terms — as well as to any rental agreement you draw up through the Services — with your full responsibility responsibility.
When you register with Sync, you will register the passenger vehicles you want to register for rental through the Services. Each vehicle must meet the eligibility requirements that Sync sets for vehicles in the category you wish to join. Eligibility criteria are presented in detail here. You may use the Services only in relation to vehicles that you own or have all the necessary rights and licenses to rent them to third parties. If the vehicle you register on the Services is equipped with a GPS device or other technology capable of determining the vehicle's location, collecting telematics data, disabling technology, or capturing images, you agree that this will be communicated to the Renter prior to the registration of your vehicle reservation through Sync, and you agree to comply with requirements of applicable law, including in each case the legislation on personal data and the respective obligations for controllers processing of personal data.
In addition to the vehicle, you may offer the Renter additional items or equipment for their reservation (“Optional Extras”), subject to the restrictions of these Terms. Optional extras will always be complementary to the rental of the vehicle and will facilitate or be linked to the use of the vehicle. A special Sync commission may apply for Extras. Sync is not responsible for Extras lost or destroyed by Tenants.
Any vehicle you register on the Services must be registered exclusively on the Services. You may not register any vehicle that you intend to lease through the Services on any other shared-car rental market. This prohibition is in place to limit the possibility of providing unclean, unsafe or otherwise unsuitable vehicles through the Services, in particular since Sync cannot ensure that its competing companies carry out satisfactory checks and take adequate safety measures as to the suitability of driver-renters and/or possible unseen damages caused to vehicles during rental. In addition, this ban reduces the risk of more incompatible bookings for the same vehicle and therefore reduces the risk of cancellation and loss of reliability of Sync.
The ban in this previous paragraph applies to the first five years after you sign up for Sync. Failure to comply with this prohibition may result in fines, penalties, dismissal of property damage claims, removal of the vehicle from the Services, closure of the account, or other action at Sync's sole discretion. Learn more about This policy here.
Sync may (but is not obliged) to offer Providers the option to have photographers photograph their vehicles and/or Providers with their vehicles (“Images”). You are solely responsible for the use of the Images in connection with registering your vehicle in Sync and you agree that you will stop using the Images if they no longer accurately depict your vehicle. You agree that Sync is the sole and exclusive owner of all copyrights, trademark rights and any other intellectual property rights, including reproduction and presentation rights, worldwide, arising out of or otherwise connected to the Images whether you include them in your listing, and you will not take any action to dispute or object the validity of these rights or the ownership or registration or use of them by Sync. You acknowledge that Sync may use the Images for advertising, commercial, and other business purposes on any media or platform, whether in connection with your listing or elsewhere, without further notice or compensation. In addition, you waive any right to any fees you may be entitled to in relation to the images. If you use the Sync photography program, you agree that you will not use the Images in connection with sharing your vehicle on any other platform, website or application other than Sync. At Sync's request, you will sign the necessary documents and take any other actions that Sync may reasonably request to obtain, improve and maintain the intellectual property rights and other legal protections in the Images.
Sync's system automatically accepts Rental requests for your vehicle (s) if they are made for the days, times, and locations that you have designated as available. Once a reservation has been made, you must make the vehicle available or deliver the vehicle as expected by the Renter. The vehicle must be ready for delivery at the agreed place and time and have the same conditions as described in your registration when confirming the reservation. You must keep the vehicle available to the Renter throughout the agreed duration of the reservation. Interruption of the reservation by the Provider before the agreed time of the reservation will only be allowed for a great reason. In such cases, you must notify the Tenant and Customer Support in good time, and the amount you will receive as a consideration for the reservation from the Renter will be reduced proportionally.
You will be able to set and revise the pricing of your vehicle as you wish. Sync will pay you the amount collected from the Renters booking your vehicle, minus the corresponding booking fee and any fees to be paid to Sync. Since Sync offers protection plans, Sync's fees and commission may vary depending on the protection plan you choose. In addition, Sync may charge a different commission for different types of benefits (e.g. optional extras) or for fees you impose on Renters (e.g. vehicle delivery charge). You can find the existing fee policy way. Also, the violation fees are here.
In the event that you owe money to Sync or any third party lender for any reason, Sync reserves the right to suspend the provision of the Services to you for the duration of the debt, offset such amounts against the amounts owed to you as payment of your winnings, charge any of the payment methods you have entered and/or send you a price schedule.
The Provider unreservedly acknowledges and accepts that Sync is not liable, otherwise it is exempt from any obligation to return the balance due to the Provider, if it has paid the balance due to an account indicated by the Provider under these Terms.
You are obliged to check your vehicle regularly for any defects in its operation or safety. You promise that, at all times, your vehicle will be in safe and drivable condition, in good mechanical condition and fully compliant with all applicable inspection and registration requirements, including required safety inspections. You will only register vehicles with a clean, undeleted, unmodified and unmarked title. You agree to respond to any relevant recalls or similar security notices and to complete any proposed action before allowing your vehicle to be booked. In addition, if Sync believes your vehicle does not meet reasonable standards, it may notify you and reserves the right to remove or deny registration of your vehicle until its concerns are resolved. Sync may, but does not undertake to, undertake efforts to ensure the safety of vehicles booked through the Services. Learn more about vehicle safety requirements here.
8.1.H Sync may provide co-provider tools and other related features for co-providers. Co-provider tools are a series of tools available through the Services that allow providers to organize their co-providers into groups and allow co-providers to perform tasks for one or more vehicles. The term “Co-Provider” refers to anyone who works with the Provider to manage their vehicles, including friends, family members, employees or other Sync providers, and “Co-Provider Services” means the support and assistance provided by the Co-Provider on behalf of the Provider.
8.2. Provider Group Licenses.By adding a co-provider to a provider group, you represent and warrant that each co-provider is authorized by you to act on your behalf and bind you, in accordance with the license level provided in the co-provider tools. You are responsible for the licenses you set for each co-provider and the authority you grant them using the co-provision tools for a vehicle registration.
8.3. Obligations of providers and co-providers.You are responsible for your own actions or weaknesses to act. To the fullest extent permitted by applicable law, you are responsible for the actions and omissions of your co-providers when acting as service providers for you. You are responsible for complying with the laws, rules and regulations applicable to the Co-Provider Services. These may require obtaining a license or license before providing services, or they may classify a co-provider as an employee of the provider. Under no circumstances are Providers or Co-Providers considered employees of Sync. You represent and warrant that you and those who work with you have all the necessary permits and/or insurances required.
8.4. Relationship between providers and co-providers.Any agreement between a provider and a co-provider does not create an employment, agent or other service relationship between Sync and any provider or co-provider. A Provider and a Co-Provider may not create an agreement that conflicts with the Agreement or extends Sync's obligations or restricts Sync's rights under the Agreement. Sync has no control over your conduct and is not obligated to mediate disputes between providers and co-providers or between co-providers. Any liability arising out of or relating to any agreement between providers and co-providers is disclaimed by Sync to the fullest extent permitted by law.
8.5. Termination of co-provider services. Implications.Providers may remove any co-provider from a group of providers at any time. Co-providers can withdraw from a group of providers at any time. Sync may remove any co-provider from a carrier group or terminate access to co-provider services if you do not provide Sync, upon request, with updated mandatory documents about your relationship with co-providers, including social security or tax returns. By removing a co-provider, you remain responsible for all actions taken by the co-provider prior to removal.
If you believe that a Renter has caused damage to your vehicle, you are obliged to report the damage as soon as you become aware of it (and in any case, no more than 24 hours after the scheduled end of the booking) and to provide reasonable cooperation in investigating the damage. Contact Sync via the following email: help@thesync.com. Based on the investigation, Sync or any third-party claims managers will reasonably determine whether the damage was caused during the booking period and whether it is eligible for coverage. If Sync does not receive prompt notification as described in this paragraph, or if you do not provide reasonable cooperation in the investigation by Sync or third-party claims managers, we may not be able to determine the cause. In this case, if you have selected a Sync protection plan (if offered), you agree that we may refuse any compensation or coverage for such damage.
Each Provider insures its vehicles compulsorily with one of the insurance companies recognized in Greece, the European Union or the European Free Trade Area, except Switzerland.
11.1.Any protection programs available to Providers refer to the breakdown of the financial consequences of any material damage caused to the vehicle during a booking. In particular, when you choose a protection plan, Sync assumes the obligation to pay, on behalf of the Renter, the amount (in part or in whole) of the compensation that the Renter owes you for the damage. In these cases, the guarantee provided by Sync for the amount of damage compensation will apply to your vehicle in the event of a collision and other incidents during the booking, and will be subject to conditions and exclusions. Learn more about protection programs here.
At the same time, Sync may provide corresponding protection programs to Tenants in accordance with Section B of these Terms. When a Renter selects a protection plan for a reservation, you agree that, in the event of material damage to your vehicle, Sync will assume all or part of the amount of the compensation due to you and the Renter will be relieved of the relevant liability.
11.2. Exceptions to compensation and protection of material damage.Any protection programs offered to Providers through the Services will not apply to:
11.3. Other insurance issues specific to providers.You will retain valid and up-to-date registration information and proof of insurance for any vehicle you offer for hire through the Services. You must maintain your own car insurance for any vehicle you register with the Services, and your policy must meet the minimum insurance levels required by law. You may need additional insurance coverage, including property damage coverage, if you share a vehicle that is under lease or loan. You agree to provide Sync with information about your auto insurance policy upon request and to keep this information up to date. Where not prohibited by law, you appoint Sync or a wholly owned subsidiary of Sync as your proxy for the purpose of filing insurance claims, collecting insurance payments, administering an applied insurance policy, and/or working with authorities, Renters or private entities to recover your vehicle, if necessary.
If you choose a protection plan through the Services (if such programs are offered by Sync) and your vehicle is lost, not returned and/or stolen during the booking period (or extension period), you, as the Provider, must contact a Sync representative directly and follow his/her instructions, including cooperating with Sync, the police and any other authority involved in the investigation of the theft. If you are asked by Sync to report to the police, you must do so within 24 hours of receiving this order.
Where protection programs are offered by Sync and you choose them, in the event of any claim for damage arising during the use of your vehicle by a Renter, Sync will indemnify you against such claims, subject to your compliance with these Terms and Policies, and always in accordance with applicable law and in your protection program. In connection with any claim, you are obligated to give Sync or its insurers immediate written notice of the claim, allow Sync to manage the defense of the claim, and provide Sync with reasonable cooperation in its defense, at Sync's expense. If Renter or Sync recoup the damage to your vehicle and then receive any payment as compensation for part or all of the same damage from a third party (e.g., a third party insurance company), you must return the amount you received from that third party to the Renter or SYNC, respectively.
PLEASE READ THIS SECTION CAREFULLY. CONTAINS A MANDATORY ARBITRATION PROCESS AND AFFECTS YOUR RIGHTS AND REGULATES HOW THE CLAIMS MADE BY YOU AND SYNC ARE DEALT WITH ON EITHER SIDE.
14.1.Subject to applicable law, the Parties agree that any disputes or claims between us relating in any way to this or previous versions of these Terms, use of or access to the Services, or any breach, implementation or termination of the Agreement will be resolved in accordance with the provisions set forth in this Dispute Resolution for Providers section.
14.2. Pre-dietary resolution of differencess. In the event that a dispute or claim arises between us, you and Sync agree to inform the other Party of the nature of the dispute or claim prior to the commencement of arbitration, and the Parties will first attempt to negotiate an informal settlement. We will contact you at the email address you have provided to us. You can contact us by email at the email address: help@thesync.com. Please provide your name, phone number, email, postal address and briefly describe the nature of your dispute and the compensation you want from Sync. If the Parties fail to resolve the claims described in the notice within 30 days of sending the notice, then the Party wishing to proceed to arbitration agrees to notify the other Party by email prior to the commencement of arbitration. Any offer of an out-of-court settlement made by you or Sync must not be disclosed to the arbitrator.
14.3. Applicable Law: For matters not specifically defined in these Terms, the provisions of Articles 867 to 903 of the Code of Civil Procedure shall apply.
14.4. Agreement on Arbitration:The Parties agree that any and all disputes, claims or disputes that have arisen or may arise at any time between the Providers and Sync (including their respective subsidiaries, employees, directors, agents, third party insurance intermediaries or products, and third party claims managers) will be resolved through binding arbitration arbitration in accordance with the procedure specified below. For the purposes of this Arbitration Agreement, the terms “disputes,” “claims” and “disputes” shall have the broadest possible meaning to be enforced and include any and all disputes and/or claims arising out of or relating in any way to your relationship with Sync, including, but not limited to: (1) your use of the Services, (2) the Agreement, these Terms and/or this Arbitration Agreement, including the interpretation, validity, application or scope of this Arbitration Agreement; or (3) your use or access to the Services and anything sold, offered or purchased through the Services (such as booking, registration, or sharing a vehicle). Through this Agreement on Arbitration, and subject to the exceptions below, the Parties intend to submit all disputes or claims to arbitration whether based on contract, law, regulation, regulation, tort (including, but not limited to, fraud, false representation, fraudulent inducement, or negligence of law), or any other legal or equitable theory and regardless of whether they arose or were owned before the Parties entered into this Agreement for Arbitration. For the avoidance of doubt, the Parties expressly agree that this Agreement to Arbitration includes all disputes or claims relating to the validity, applicability or scope of this Agreement on Arbitration and any such disputes or claims will be referred to binding arbitration and will be resolved by the arbitrator and not by the court.
14.5. The only exceptions to this Agreement on Arbitration are as follows:
14.6. Segregation.If an arbitrator or court determines that any part of the Arbitration Agreement is invalid or unenforceable, the remaining parts of the Arbitration Agreement, the Agreement and the Terms, will continue to apply.
July 14. Right of exemption from arbitration; procedure.IF YOU ARE A NEW SYNC USER, YOU MAY CHOOSE TO OPT OUT OF THE ARBITRATION AGREEMENT BY SENDING US AN OPT-OUT NOTICE AT help@thesync.com(“OPT-OUT NOTICE”). THE OPT-OUT NOTICE MUST BE RECEIVED WITHIN 30 DAYS OF THE DATE YOU ACCEPTED THESE TERMS FOR THE FIRST TIME OR THE COMMENCEMENT OF YOUR FIRST RESERVATION IN SYNC AS A PROVIDER, WHICHEVER DATE IS THE FIRST. To opt out, you must email your full name, address (including street, city, state, and zip code), and email addresses associated with your Sync account to help@thesync.com. This procedure is the only way to opt out of the Agreement on Arbitration. If you opt out of the Agreement to Arbitrate, all other provisions of the Agreement will continue to apply to you.
14.8. Future Amendments to the Arbitration Agreement. The Parties agree that if Sync makes any modification to the Agreement for Arbitration in the future, such amendment will not apply to any claim you have filed against Sync prior to the effective date of the amendment. The amendment shall apply to all other disputes or claims governed by the Agreement on Arbitration that have arisen or may arise between the Parties. If you do not agree to the amended terms, you may close your account and you will not be bound by the amended terms; provided that the Parties resolve any dispute in accordance with the provisions of the Arbitration Agreement in force on the last date you accepted these Terms (or accepted any subsequent changes to them). Terms). Once you submit a valid Exception Notice to Sync, you DO NOT need to submit another when these Terms are updated again. The first Exemption Notice will also apply to future versions of these Terms.
Without prejudice to the specific provisions of these Terms, any legal disputes arising out of or in connection with this Agreement for all parties involved shall be resolved by the courts of Greece. The courts of Sync's registered office shall have local jurisdiction, unless otherwise provided for by a mandatory rule.
You may discontinue your use of the Services at any time, and Sync may terminate your access to the Services and remove any entries, to the extent permitted and in accordance with the terms and procedure set forth by applicable law and the Terms. In any case, you cannot close your account if you have any debt to Sync or the Provider or the Renter, or if any related claim is pending against you.
Consequences of discontinuation of the Services and account closure:
Unless otherwise stated herein, Renter and Providers agree that nothing in these Terms constitutes a transfer or assignment of any right or interest in a vehicle, or optional Extras shared through the Services, to Sync.
SYNC PROVIDES SERVICES THAT ALLOW THE RENTAL OF VEHICLES AND OPTIONAL EXTRAS FROM PROVIDERS TO RENTERS. EXCEPT AS OTHERWISE PROVIDED IN THESE TERMS, SYNC ACTS SOLELY AS A TECHNOLOGICAL INTERMEDIARY AND DOES NOT PROVIDE THE SAME RENTAL SERVICES AND/OR INSURANCE SERVICES AND IS NOT LIABLE FOR ANY ACTS OR OMISSIONS OF ANY USER OF ITS SERVICES, VEHICLE MANUFACTURER OR OPTIONAL IN ADDITION, ANY THIRD PARTY SERVICE PROVIDER (E.G. IN-VEHICLE GPS OR OTHER SYSTEMS). THE SERVICES ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT LIMITATION THE FOREGOING, SYNC EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, UNANTICIPATED ENJOYMENT, AND ANY WARRANTIES ARISING FROM THE COURSE OF TRANSACTIONS OR COMMERCIAL USE. Sync does not warrant that the Services, including but not limited to registration and/or any vehicle or optional Extra, will meet your requirements or be available on an uninterrupted, secure or error-free basis. Sync makes no warranty as to the quality of any listings, vehicles, providers, renters, optional extras, the Services or any content, or the accuracy, timeliness, truthfulness, completeness or reliability of any content received through the Services. No advice or information, oral or written, obtained from Sync or its service providers, or through the Services or the content, shall create any warranty not expressly provided herein.
UNLESS PROHIBITED BY LAW, WAIVE ANY RIGHT YOU HAVE TO SUE OR BRING CLAIMS AGAINST SYNC, ANY OF ITS SUBSIDIARIES, DIRECTORS, OFFICERS, AGENTS (INCLUDING ANY INSURANCE PROVIDERS) OR EMPLOYEES OF SYNC (COLLECTIVELY, THE “PARTIES TO SYNC”); AS WELL AS AGAINST ANY USER OF SYNC, FOR ANY DAMAGE OR LOSS, WHETHER DUE TO NEGLIGENCE OR FOR ANY OTHER REASON, ARISING OUT OF OR RELATING TO THE FOLLOWING: (1) AVAILABILITY OF A VEHICLE (E.G., A VEHICLE NOT AVAILABLE OR NOT RETURNED AS SUCH MUST), (2) PROBLEMS WITH A VEHICLE (E.G., ANY VEHICLE MALFUNCTION OR FAILURE), (3) VEHICLE WARRANTY ISSUES (E.G. ANY BREACH OF WARRANTY OR OTHER OBLIGATION BY ANY MANUFACTURER OR OTHER THIRD PARTY RELATING TO THE VEHICLE), (4) THE LEGAL OR LICENSING STATUS OF A VEHICLE, PROVIDER OR LESSEE, (5) ASSESSMENTS OF THE VALUE OF A VEHICLE BY THIRD PARTIES, OR (6) ANY ACTION OR INERTIA OF ANY PROVIDER OR TENANT. IN ANY CASE, YOU ACKNOWLEDGE THAT SYNC, ACTING SOLELY AS A TECHNOLOGICAL INTERMEDIARY, HAS NOT ASSUMED AND BEARS NO RESPONSIBILITY WHATSOEVER FOR THE ABOVE.
YOU AGREE THAT NEITHER SYNC NOR ANY OTHER PARTY INVOLVED IN THE CREATION, PRODUCTION OR PROVISION OF THE SERVICES SHALL BE LIABLE FOR ANY RELATED, SPECIAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES (INCLUDING ANY LOSS OF PROFITS, DATA OR GOOD FAITH, SERVICE INTERRUPTION DAMAGE, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF REPLACEMENT PRODUCTS OR SERVICES), WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING LIABILITY FOR NEGLIGENCE) OR LIABILITY FOR A PRODUCT, OR ON ANY OTHER LEGAL BASIS THAT ARISES FROM OR RELATING TO: (1) THE AGREEMENT, (2) THE SERVICES (INCLUDING THE REGISTRATION OR RESERVATION OF ANY VEHICLE OR OPTIONAL EXTRA THROUGH THE SERVICES), OR (3) THE INABILITY TO USE THE SERVICES. IN ANY EVENT, SYNC IS SOLELY RESPONSIBLE FOR FRAUD OR GROSS NEGLIGENCE AND ONLY TO THE EXTENT THAT ITS LIABILITY CAN BE ESTABLISHED ON THE BASIS OF THE WRITTEN LEGISLATION.
EXCEPT AS PROHIBITED BY LAW, YOU ALSO WAIVE AND WAIVE ANY RIGHT YOU HAVE TO SUE OR CLAIM AGAINST ANY SYNC USER FOR ANY DAMAGE OR LOSS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
THE ABOVE LIMITATIONS OF LIABILITY AND DISCLAIMERS ARE ESSENTIAL ELEMENTS OF THE AGREEMENT BETWEEN SYNC AND YOU. THEY SHALL APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND ANY ASPECTS OF THEM DEEMED INVALID OR UNENFORCEABLE SHALL BE SEVERED, LEAVING THE REST IN FORCE.
In view of the foregoing, you agree to release, defend, indemnify and hold harmless Sync and its subsidiaries, as well as the directors, officers, employees and representatives of Sync, from any claims, liabilities, damages, losses and expenses, including without limitation reasonable legal and accounting costs, arising out of or relating to: (1) your access to or use of the Services, (2) violation of these Terms, (3) the content you provide as a User, (4) your interaction with any other User of the Services, or (5) the reservation of a vehicle or the creation of a listing for a vehicle. This compensation includes, but is not limited to, any injuries, losses or damages (direct, indirect, incidental, consequential or otherwise) arising in connection with or as a result of a reservation, notification or use of a vehicle or optional Extra. This indemnification provision is a fundamental element of the agreement between Sync and you. It will apply to the extent permitted by the current legislative framework, and any part of it deemed unenforceable will be detached, leaving the rest in place.
For any issue, question or problem, please contact Sync via customer service. Contact information is available through the App or on the website.
When Sync has provided you with a translation of the Greek version of these Terms or any Policies, in the event of any difference in wording between the Greek and any other version of the Terms and Policies, the Greek language shall take precedence.
In the event that any provision of these Terms is found to be invalid, void or unenforceable, the remaining provisions will remain in full force and effect. Failure of any Party to enforce any provision of these Terms shall not be construed as a waiver of that provision or any other provision, nor will it in any way affect the validity of these Terms or any part of these Terms, or any right of any Party to enforce that provision or any other provision at any time. No waiver of any breach of these Terms shall constitute or be deemed a waiver of any other breach.
Sync does not appoint you or any other user as an employee, agent, legal representative, or create any type of legal partnership or joint venture. You are not authorized to make any commitments on behalf of Sync, and Sync will not make any commitments on your behalf except as provided for by the Services or expressly referred to in these Terms.
The Agreement, including these Terms, is based on the complete understanding between you and Sync regarding your access to and use of the Services and goes beyond any prior oral or written communications between us. Other than assigning an administrator to manage your vehicles on your behalf, you may not assign your legal obligations or transfer any of your rights, in whole or in part, to any third party without Sync's prior written consent. You will remain responsible for your obligations under these Terms in any event. A director or employee of Sync must agree to any modification or waiver of any term of the Agreement in writing. Headings are for reference only and do not limit the scope or scope of this section.
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